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FAQ
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Can I stop a package that has been shipped?
If it was shipped USPS Post Office NO
If it was shipped UPS we can try but it is not always successful and the fee is $15.00.
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I ordered the wrong item and want to exchange it. What do I do?
For a more prompt exchange/refund, please keep your invoice and call to obtain a return
authorization number. If it is necessary to return merchandise for an exchange/refund, all
merchandise must meet the following conditions:
-Return in original packaging
-Return within (5) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
- Merchandise returned for exchange - refund will
be given minus a $15.00 exchange fee. Please
reorder.
-All returns must be prepaid:
No COD's accepted
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly.
All returns for refund paid by credit card will receive a credit to the credit card. Any questions
concerning an exchange/refund should be directed to our customer service department at
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I would like to return an unwanted item. What do I do?
For a more prompt exchange/refund, please keep your invoice and E-Mail us to obtain a return
authorization number. If it is necessary to return merchandise for an exchange/refund, all merchandise
must meet the following conditions:
-Return in original packaging
-Return within (5) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
-Merchandise returned for refund- will be charged
a 18% restocking fee - $10.00 minimum.
-All returns must be prepaid;
No COD's accepted
All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our customer service
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I was shipped the incorrect item. What do I do?
To preclude this from happening little or no human intervention is used during the order entry
and processing procedure. E- mail us for an RA# and further instructions. Once this happens return
the incorrect item, and include a return receipt for freight. The freight credit will either be the exact
amount on the original invoice or the actual cost of freight. This will be done at the supplier's discretion.
If the order was shipped ground, and you decide to overnight the package to us to get it faster, you will
do so at your own expense. Once the incorrect item is received back, The supplier will ship out the correct
item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can
do so, but you will be responsible for the original item's purchase price should it not get returned.
No express freight methods will be used for items shipped a second time regardless of how the item
was originally shipped.
Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number of the outside on the packaging
- Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)
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I received a package that was damaged in transit. What should I do?
Once we've been informed a claim will be filed for the lost package. These claims
can take upwards of 30 days. If you would like a second shipment to be made, you
will be charged for the replacement order and be credited for the damaged order
upon resolution of the lost package.
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My order appears to be lost in transit. What should I do?
Once advised, a claim will be filed for the lost package.These claims can take
upwards of 30 days. If you would like a second shipment to be made, you will be
charged for the replacement order and be credited for the lost
order upon resolution of the lost package.
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I received a defective item. What should I do?
If the product is defective, then see manufacturer warranty for return instructions.
We are not a warranty repair station, therefore, we cannot accept returns due
to defective material or workmanship caused by the manufacturer. If merchandise
you received is defective, E-Mail our customer service department for instructions.
We will assist you with this.
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I have not received my product and want to cancel the order. What do I do?
Only orders that have not yet been shipped or are not in process can be canceled.
If the order has not yet shipped or is not in process, notify us via telephone to
cancel the order ((954) 234- 6648). It is important to notify us immediately as most
orders are shiped the same day. If the order has been shipped, the you will
need to follow the normal returns process, if the package is refused then a return
freight charge will be added.
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What is an address correction and why am I being charged for it?
Occasionally, We will be billed for an address correction. UPS charges $5.00 (or $10.00
for express packages) if the address given by you is not exactly correct. This amount
will be billed to you as needed.
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What is "New" condition?
All products must be in new, unopened condition if it is being returned.
Examples of new, unopened products:
- A piece of clothing that still has the tags attached
and/or has not been worn
- An item that has not been pieced together
- An item that has not been assembled
Examples of products that will be refused:
- An item with mud on it (has been used outside)
- Any bubble-packed item that has been opened
Refused items will be shipped directly back to you, and you will not be credited.
You will also absorb the return freight costs.
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How do you handle Backorders?
Our systems control back orders and keeps them to a minimum; however,
backorders do happen. Customer satisfaction is our primary goal. Our supplier
will get your order filled as soon as possible. You will be kept informed
every part of the way. When a backorder happens and you decide that you don't
want to wait we will cancell your order and process a refund.
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What is a return freight charge?
When you refuse a package or UPS returns the package, UPS is charging an
Undeliverable Package Return Charge. This amount will be billed to you as needed.
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