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etrainingdogcollars.com
Satisfaction Guaranteed
We subscribe to the practices of the Better Business Bureau. We want you to be totally satisfied with your purchase which is why we offer a money back guarantee on all of our items. If you are dissatisfied with your purchase for any reason, simply contact us within 5 days of the date of purchase. If we cannot resolve the problem, we will gladly give you instructions on how to proceed with a return. We are in this for the long run and you are important to us. If you have any issue lets discuss. We know that you will be satisfied.
For further information refer to the FAQ Page
o For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number.
o If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging
-Return to within (5) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
-Merchandise returned for refund- will be charged a 18% restocking fee
Shipping
Most orders will ship out within 3 business days of ordering (we do not ship Saturdays, Sundays, or holidays). Your order will be shipped Standard Service unless you select an alternative. Once it is shipped, orders are generally received within 7 business days. Please note that these shipping times are estimates only. The total time that you will you receive your order will vary depending where it is being delivered. There is NO SATURDAY DELIVERY, 2-Day or Overnight shipping. Shipping is not available to PO Box addresses.
View your shipping charges before submitting payment.
You can view your actual shipping charges, based on weight and zip code, before ordering. To do so, begin the checkout process. On the first page, enter your correct state and zip code (all other information need not be correct), and then click the "Continue" button. On the next screen, you will see the actual shipping charges. These rates are the published rates from each carrier based on your zip code and the weight of your order.
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